Terms of Service

Chapter 1. General Provisions

Article 1 (Purpose)

1. These Terms govern the rights, obligations and responsibilities of GroundK Co., Ltd. (the "Company") and users in connection with the RIDEUS website (new.rideus.net) and related services (the "Service"), as well as the conditions and procedures for use.
2. These Terms apply only to the Service provided through new.rideus.net. Membership-based services and the supplier/driver platform (TMS) that the Company provides on other domains, such as www.rideus.net, are governed by their own separate terms.

Article 2 (Definitions)

1. "Service" means all transport search, booking and ticketing agency, travel product sales and brokerage, and ancillary services provided by the Company through new.rideus.net and its sub-domains and pages.
2. "User" means any person who uses the Service under these Terms. As the Service has no sign-up procedure, all users are non-members.
3. "Booker" means a User who has submitted a booking request and paid for it through the Service.
4. "Passenger" means the person who actually uses the booked transport or travel service. The Passenger may or may not be the same person as the Booker.
5. "Supplier" means the third-party operator that actually provides the transport or travel service, including Korail (Korea Railroad Corporation), SR Corporation (SRT), intercity and express bus operators, ferry operators, chauffeur and luggage transport operators, and tour or admission-ticket product providers.
6. "Booking agency service" means the service whereby, at the User's request and under the User's mandate, the Company secures seats and completes booking and ticketing procedures on the User's behalf, including through Supplier accounts held in the Company's name.
7. "Brokerage service" means the service whereby the Company connects and mediates transactions between Suppliers and Users.
8. "Booking fee" means the amount the Company charges separately from the fare as consideration for the booking agency or brokerage service.
9. "Cancellation fee" means the amount the Company charges upon cancellation of a booking. It is separate from any penalty or refund fee charged by the Supplier.

Article 3 (Posting and Amendment of These Terms)

1. The Company posts these Terms on the initial screen of the Service and during the booking process so that Users may readily review them.
2. The Company may amend these Terms to the extent that such amendment does not violate applicable laws, including the Act on the Regulation of Terms and Conditions and the Act on Consumer Protection in Electronic Commerce.
3. Where these Terms are amended, the Company will announce the effective date and the reason for the amendment on the Service at least 7 days before the effective date. Where an amendment is unfavourable to Users, the announcement will be made at least 30 days before the effective date, together with a clear comparison of the before-and-after text.
4. A User who does not agree to the amended Terms may discontinue use of the Service. If a User continues to use the Service after the announcement, the User is deemed to have agreed to the amended Terms.
5. Bookings already concluded remain governed by the Terms and pricing policy in effect at the time of booking.

Article 4 (Status of the Company)

Chapter 2. Use of the Service

Article 5 (Scope of the Service)

The Company provides the following services. Availability and scope may change depending on the Company's circumstances and its contracts with Suppliers.

1. Rail booking agency — timetable search, seat reservation and ticketing agency for Korail trains (including KTX) and SRT
2. Bus information and booking — route, timetable and fare search and booking requests for intercity and express buses
3. Ferry product sales and brokerage
4. Sales and brokerage of travel products such as tours, admission tickets and passes — both products registered directly by the Company and products of partner Suppliers
5. Brokerage of airport chauffeur services and luggage delivery services
6. Operation of information pages for airports, events, leisure, theme parks and other travel contexts
7. Booking lookup, provision of electronic vouchers and ticket information, registration of luggage photos and accommodation booking confirmations for luggage delivery, and booking-related notification emails
8. Other ancillary services determined by the Company

Article 6 (Nature of Search Information)

1. Timetables, seat availability, fares and similar information for trains, buses and vessels shown on the Service are reference information collected from public data of the Ministry of Land, Infrastructure and Transport, Supplier systems and partner systems, and may differ from actual sales status at the time of the search.
2. Where real-time information cannot be retrieved due to an outage of an external data source, the Service may display estimated operating information instead. Even in that case, confirmed operation, seat and fare details are determined by the Supplier's booking and ticketing results.
3. A seat shown on the search screen may already be sold out at the time of the booking request, in which case the booking will not be concluded. This is a normal outcome, and the Company will refund the payment in accordance with Article 10.

Article 7 (Service Hours and Suspension)

1. The Service is in principle available 24 hours a day, year-round. However, booking, ticketing and cancellation may be restricted during certain hours depending on the operating and maintenance hours of Supplier systems.
2. The Company may suspend all or part of the Service in the event of system maintenance, replacement or failure, communication outage, force majeure, or a failure of a Supplier's system.
3. Scheduled suspensions are announced on the Service. Where prior announcement is impossible for unavoidable reasons, the Company will announce the suspension without delay afterwards.

Article 8 (User Obligations)

1. Users must enter accurate information when making a booking request, with particular attention to the following.
   • For non-Korean users, the name in Roman letters exactly as it appears in the passport
   • A reachable email address and mobile phone number (booking confirmations, vouchers and change notices are sent to these, and they are also used to authenticate booking lookups)
   • The route, date and time, passenger composition (adult, child, infant, senior, etc.) and seat class
   • For luggage delivery where the drop-off or collection point is a hotel or other accommodation, the name, mobile phone number (including country code) and email address of the guest registered on that accommodation booking (they are used to verify the guest when bags are dropped off or collected at the accommodation)
2. Luggage delivery users must register a photo of the luggage to be sent, using the link in the booking email or on the booking details page, before dropping off the luggage. Two or more items are photographed together in a single photo. The photo is used to confirm the pick-up point and to check for damage or loss. If no photo is registered, the service ends and no refund is issued under Article 14.
3. The Company is not liable for denial of boarding, re-ticketing costs, damage caused by inability to make contact, or refusal by the accommodation to release or accept the luggage, where these result from information entered incorrectly by the User.
4. Users must not:
   • use another person's name, contact details or payment method without authorisation;
   • access the Service or attempt bookings by automated means (bots, scripts, crawlers, etc.);
   • repeatedly book and cancel without a genuine intention to use the Service;
   • secure seats for the purpose of resale;
   • probe the Service for vulnerabilities or place undue load on its systems; or
   • infringe the intellectual property rights of the Company or any third party.
5. Where a User breaches this Article, the Company may cancel the relevant booking or restrict use of the Service without prior notice, and may claim compensation for any resulting damage.

Article 9 (Use by Minors)

1. Users under 19 years of age must obtain the consent of their legal representative before using the Service.
2. Personal data of children under 14 years of age is collected and used only with the consent of their legal representative.
3. For bookings that include minor passengers such as children and infants, the User must confirm and comply with the accompaniment requirements and identity verification procedures set by the Supplier.

Chapter 3. Booking, Payment and Fees

Article 10 (Conclusion of a Booking)

1. A User's booking request constitutes an offer. A booking is concluded when all of the following are complete.
   1. The User has entered the booking details and agreed to these Terms and to the collection and use of personal data
   2. Payment has been made and verified on the Company's servers
   3. A seat or vehicle has been secured, or the booking has been accepted, in the Supplier's system
   4. The Company has issued a booking confirmation (on screen or by email)
2. Luggage delivery can be booked until 17:00 (Korea time) the day before the service date. This deadline is needed to register the booking with the delivery partner; later requests are not accepted on screen.
3. For luggage delivery where the drop-off or collection point is a hotel or other accommodation, the accommodation guest details and the accommodation booking confirmation must be submitted before proceeding to payment. This is because the accommodation will not accept or hand over the luggage without verifying the guest. The submitted materials are used only to perform the booking and to confirm the luggage handover at the accommodation.
4. The Company may decline a booking request, or cancel a concluded booking, in any of the following cases:
   • the request contains false, missing or incorrect information;
   • the payment amount or currency does not match the order;
   • the booking cannot be secured because of sold-out seats, cancelled operation or a system failure on the Supplier's side;
   • the User has breached Article 8; or
   • acceptance is otherwise difficult for technical or operational reasons.
5. If a seat cannot be secured after payment has been completed, the Company will notify the User and refund the full amount paid without delay. No cancellation fee applies in that case.
6. Where the payment amount is found not to match the order, the Company will automatically cancel and refund the payment and will not conclude the booking.

Article 11 (Fees and Charges)

1. The total amount payable comprises the fare (or product price) + booking fee + any optional extras, itemised on the order screen before payment.
2. The booking fee is the amount charged by the Company as consideration for the booking agency or brokerage service. Its rate and calculation basis (regular fare or discounted fare) are shown on the payment screen. Unless the Company separately announces otherwise, the standard rate is 20%.
3. The cancellation fee is the amount charged by the Company where a booking is cancelled at the User's request. Unless the Company separately announces otherwise, the standard rate is 10% of the total amount paid.
4. The Company may change its pricing policy, but bookings already paid for remain subject to the rates shown at the time of payment.
5. The Company's fees under paragraphs 2 and 3 are separate from the fares, penalties and refund fees charged by Suppliers under their own terms, and the User bears each separately.
6. Prices are in principle displayed in Korean won (KRW). Where a payment method results in billing in another currency, that currency is shown on the payment screen. Exchange rates and overseas transaction fees are determined by the card issuer or payment institution, so the amount actually billed may differ from the amount displayed.
7. Luggage delivery carries no booking fee or cancellation fee; the product price shown on the payment screen is the total amount payable.

Article 12 (Payment)

1. Users may use the following payment methods. Availability may vary by product and payment environment.
   • Domestic credit and debit cards
   • Overseas-issued cards
   • PayPal
   • Simple payment and bank transfer
   • Other methods announced by the Company
2. Payments are processed through a payment gateway (PG). The Company does not collect or store payment credentials such as card numbers, expiry dates or passwords. Such information is handled directly by the payment gateway and the card issuer.
3. The Company does not rely on payment results relayed by the User's browser. It queries the payment gateway's servers directly to verify the payment status, amount and currency, and only then confirms the booking.
4. Payment is processed in the following order, with automatic rollback at each step so that the User is never charged twice:
   • secure seat or vehicle → authorise payment → confirm order;
   • if payment authorisation fails: the secured booking is cancelled;
   • if the order fails to save: the authorised payment is refunded.

Article 13 (Checking Your Booking)

1. As the Service has no sign-up procedure, booking lookup is provided after identity verification using the email address or mobile phone number entered at the time of booking.
2. For email verification, the Company sends a one-time code to that address. The code is valid for 10 minutes and is discarded after 5 incorrect entries. On successful verification, lookup access is granted for a limited period.
3. Users must keep their booking email address, phone number and booking reference from being disclosed to others. The Company is not liable for disclosure, alteration or cancellation of booking details resulting from a failure to do so.

Chapter 4. Cancellation and Refunds

Article 14 (Withdrawal of Offer and Cancellation)

1. Users may withdraw their offer under the Act on Consumer Protection in Electronic Commerce. However, this does not apply where withdrawal is restricted under that Act, such as for passenger transport services and products with a designated date of use; such products are marked accordingly on the product detail screen.
2. The specific conditions for cancellation and refund (cancellation deadlines, penalty rates, etc.) follow each Supplier's passenger transport terms and the cancellation policy for the product, and are shown on the product detail and booking confirmation screens.
3. Where those rules are unclear, the Consumer Dispute Resolution Criteria published by the Korea Fair Trade Commission apply.
4. Where a rail ticket has already been issued, cancellation is not possible within the Service; the refund must be made directly through the carrier's website, app or station counter (e.g. Korail). The Company will guide the User through that procedure.
5. The cancellation policy for dispatch-based services such as chauffeur and shuttle services is as follows. Where a different policy is shown on the product detail screen, that policy prevails.
   • Up to 24 hours before the scheduled service time: free cancellation
   • Within 24 hours of the scheduled service time: a cancellation fee of 100% of the service amount
   • Change and cancellation requests are processed on the basis of receipt during business hours (Mon–Fri 09:00–18:00).
6. The cancellation policy for luggage delivery is as follows. Deadlines are counted from the day the luggage is dropped off, regardless of weekends or public holidays.
   • Until 17:00 (Korea time) the day before the service date: cancel from the booking lookup page for a full refund
   • After that: no cancellation or refund, because the booking is registered with the delivery partner that afternoon.
   • If there is no luggage to collect when the courier arrives, the service ends and no refund is issued.
   • The service also ends without a refund if no luggage photo has been registered before the luggage is dropped off.
   • Bookings cannot be changed. To change a booking, cancel it and book again.
   • If the service is not provided for reasons on the side of the Company or the delivery partner (such as unavailable vehicles or staff) or due to force majeure such as severe weather, the full amount paid is refunded.
   • If the luggage is not delivered to the destination on the service date, the full amount paid is also refunded. This does not apply to delays caused by unforeseeable events such as natural disasters, severe weather, strikes, accidents or road closures.
   • Luggage not collected during the destination store's opening hours is kept by that store, and a storage fee based on the store's rates applies. The fee is paid at the store when the luggage is collected.
   • When a booking paid with a card issued outside Korea is refunded, the Company does not cover exchange rate differences or fees.
   • This policy applies to bookings concluded after this amendment; bookings concluded before it remain subject to the cancellation policy shown on the payment screen at the time of booking.
7. Where payment is not completed within the payment deadline after booking, the Supplier's system may automatically release the booking.

Article 15 (Processing of Refunds)

1. The refund amount is the total paid less the Supplier's penalty or refund fee and the Company's cancellation fee. The estimated refund is shown on the cancellation screen.
2. Where cancellation results from a cause attributable to the Company (such as a booking agency error) or from a Supplier's cancellation or suspension of operation, no cancellation fee is charged by the Company.
3. Refunds are in principle processed to the same payment method used for the payment. For card payments, cancellation of the charge or crediting of the refund may take 3–7 business days depending on the card issuer's policy, and longer for overseas payment methods.
4. Where a refund is due to a User and the Company delays it, the Company will pay default interest as prescribed by applicable law.

Article 16 (Changes and Cancellations Caused by the Supplier)

1. Where a Supplier cancels, delays or changes a service, the Company will notify the User using the contact details provided.
2. Alternative arrangements, refunds and compensation in such cases follow the Supplier's terms and applicable law, and the Company will assist the User with the necessary handling.
3. Where the service cannot be provided for reasons attributable to neither the Supplier nor the Company — such as force majeure, adverse weather, strikes or the spread of infectious disease — the outcome follows the Supplier's terms and applicable law.

Chapter 5. General

Article 17 (Protection of Personal Data and Location Data)

1. The Company protects Users' personal data in accordance with the Personal Information Protection Act and other applicable laws.
2. The scope of provision of personal data to Suppliers and payment gateways for booking and ticketing, along with outsourcing, cross-border transfer and retention periods, is governed by the separate Privacy Policy.
3. The Privacy Policy is posted on the Service and has the same effect as these Terms.
4. The Company is a location-based service provider registered under the Act on the Protection and Use of Location Information (registration no. 12221) and processes Users' personal location data in order to determine pick-up and drop-off points and to perform transport for dispatch-based services such as chauffeur and luggage delivery. Details of the purpose, items, retention period and the methods for withdrawing consent or requesting temporary suspension are set out in the personal location data article of the Privacy Policy.
5. Users may withdraw consent to the processing of personal location data, or request its temporary suspension, at any time. In that case, use of chauffeur and luggage delivery services may be restricted.

Article 18 (Copyright and Use of Content)

1. Intellectual property rights in the text, images, design, logos and software posted on the Service belong to the Company or the respective rightsholder.
2. Users may not reproduce, distribute, transmit, publish or create derivative works from such material without the Company's prior written consent.
3. Rights in partner Suppliers' product information and images belong to the respective Supplier.

Article 19 (Disclaimer)

1. The Company is not liable for damage suffered by Users due to any of the following, except where the Company acted with wilful misconduct or negligence:
   • force majeure, including natural disaster, war, infectious disease or measures taken by public authorities;
   • failure, error or service interruption of a Supplier's system or a public data provider;
   • causes attributable to the User (incorrect information, wrong contact details, failure to carry identification or a passport, failure to observe departure times, etc.);
   • judgements made by the User on the basis of information obtained through the Service, and the results of those judgements; or
   • disputes arising between Users, or between a User and a third party, through the Service.
2. The Company does not guarantee the quality, safety or punctuality of transport and travel services provided by Suppliers.
3. For information pages and search functions provided free of charge, the Company is not liable for damages absent wilful misconduct or gross negligence.

Article 20 (Scope of Damages)

1. Where a User suffers damage due to a cause attributable to the Company, the Company will compensate that damage as prescribed by applicable law.
2. The Company compensates ordinary damages. Damages arising from special circumstances are compensated only where the Company knew or could have known of those circumstances.
3. If luggage is lost or damaged in luggage delivery, the User must report it to the customer support contact in Article 21 within 7 business days of receiving the luggage, with photos of the damage and the booking number. The Company checks the condition before drop-off against the luggage photo registered for the booking. Claims received after 7 business days are not compensated. For delivery to accommodation, only damage occurring before handover to the front desk is compensated.

Article 21 (Dispute Resolution)

1. The Company operates customer support channels to address Users' legitimate views and complaints.
   • Booking cancellation and refund enquiries: +82-2-863-3541
   • Main line: +82-2-863-3540
   • Email: ops@rideus.net
   • Business hours: Mon–Fri 09:00–18:00 KST (excluding weekends and public holidays)
2. Where a dispute arises between the Company and a User, both parties will endeavour to resolve it through good-faith consultation.
3. Where consultation fails, the User may apply for mediation to a dispute resolution body such as the Korea Consumer Agency or the Electronic Commerce Mediation Committee.
4. These Terms and use of the Service are governed by the laws of the Republic of Korea.
5. Where litigation is filed, the competent court is determined in accordance with the Civil Procedure Act.

Article 22 (Language)

The Korean text of these Terms is the original. Where translations into English, Japanese, Chinese or other languages are provided and there is any discrepancy in interpretation, the Korean original prevails.

Addendum

These Terms take effect on 1 January 2026.

The revised Terms take effect on 17 September 2026.

The Terms revised on 18 September 2026 (accommodation guest details, accommodation booking confirmation and luggage photo provisions for luggage delivery) take effect on 18 September 2026.

The Terms revised on 8 October 2026 (luggage delivery provisions on refunds when the service is not provided or the luggage is not delivered on the day, storage fees for uncollected luggage, exchange rate differences on refunds of overseas cards, and the damage reporting deadline) take effect on 8 October 2026.

Business Information

Company name	GroundK Co., Ltd.
Representative director	Dongwon Jang
Business registration no.	238-81-00429
E-commerce registration no.	2018-Seoul Gangseo-1293
Location-based service registration no.	12221
Address	Room 405, 45 Centum dong-ro, Haeundae-gu, Busan, Republic of Korea
Main line	+82-2-863-3540
Customer support (cancellation and refunds)	+82-2-863-3541
Email	ops@rideus.net
Hosting	Amazon Web Services (AWS)